Refund policy

Returns

Our policy lasts 7 days from arrival. If 7 days have gone by since you have received your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the undamaged original packaging.

Custom kitchens and custom colour requests are exempt from being returned.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable) 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at ross@lilpeanut.co.za.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ross@lilpeanut.co.za and send your item to: Lil Peanut, 13 Kennelly Road, Walmer Downs, Port Elizabeth, Eastern Cape, 6070, South Africa.

Shipping

To return your product, you should mail your product to: Lil Peanut, 13 Kennelly Road, Walmer Downs, Port Elizabeth, Eastern Cape, 6070, South Africa

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Customisation

If you have requested any customisation on your kitchen, whether it may be a colour change, layout change or any variation from our standard design, these units will be non-returnable.

Item Arrives Damaged

Please ensure you have inspected the packaging and taken photo's of any visible damage to the box prior to unboxing. Remove the packages by cutting the packing tape and open the box flaps, sliding the unit out of the box.

Please note: If the packing is damaged, it is the customers responsibility to re-package the unit in a suitable manner to be returned. If a suitable box cannot be sourced, there is an R800 surcharge to do a "kitchen swap".

 

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